Pause a conversation
How to temporarily pause scheduling on a conversation and resume it later.
Sometimes you need to press pause on scheduling without cancelling it entirely. Pausing a conversation tells the assistant to stop working on it until you’re ready to pick back up.
What pausing does
Section titled “What pausing does”When you pause a conversation:
- The assistant stops processing new messages on that thread
- No more follow-ups or scheduling nudges are sent
- Incoming messages are still recorded, but the assistant does not act on them
- All conversation context is preserved
Nothing is lost. The conversation is simply on pause.
When to pause vs. cancel
Section titled “When to pause vs. cancel”Pause when:
- You need to delay but still intend to schedule
- You’re waiting on budget approval, headcount, or other decisions
- A participant is unavailable for the next few weeks
- You want to stop nudges without losing progress
Cancel when:
- The meeting is no longer needed
- The project or initiative has been dropped
- You want to start over with a new request
Pausing is temporary. Cancelling is permanent.
How to pause a conversation
Section titled “How to pause a conversation”- Open your SkipUp dashboard
- Find the conversation you want to pause
- Open the conversation detail view
- Click Pause
- The conversation status changes to Paused
The assistant immediately stops all activity on that conversation. No notification is sent to participants.
How to resume a conversation
Section titled “How to resume a conversation”- Open your SkipUp dashboard
- Find the paused conversation (it shows a Paused badge)
- Open the conversation detail view
- Click Resume
- The assistant picks up where it left off
When you resume, the assistant reviews any messages that arrived while the conversation was paused and continues scheduling normally.
What happens to messages while paused
Section titled “What happens to messages while paused”Messages from participants are still received and recorded. The assistant does not reply to them or take any action.
If a participant sends a message with clear scheduling intent while the conversation is paused (like “How about Thursday at 2pm?”), the assistant may automatically resume the conversation to avoid missing a booking opportunity. Otherwise, the conversation stays paused.
Automatic pausing
Section titled “Automatic pausing”The assistant can also pause conversations on its own. If it detects that a conversation has gone quiet or that participants are no longer actively trying to schedule, it may pause the conversation automatically.
You can always resume an auto-paused conversation from the dashboard the same way you would resume a manually paused one.
Frequently asked questions
Section titled “Frequently asked questions”Will I lose my conversation history?
Section titled “Will I lose my conversation history?”No. Pausing preserves everything: messages, participant details, time suggestions, preferences. When you resume, the assistant has full context.
Can participants tell a conversation is paused?
Section titled “Can participants tell a conversation is paused?”No. Pausing is a silent operation. Participants are not notified when a conversation is paused or resumed. From their perspective, the assistant simply pauses and then picks back up.
What if someone wants to schedule while the conversation is paused?
Section titled “What if someone wants to schedule while the conversation is paused?”If a participant sends a message with scheduling intent (like proposing a time or asking to meet), the assistant may automatically resume the conversation to handle the request. This prevents missed opportunities while you’re away.
How long can a conversation stay paused?
Section titled “How long can a conversation stay paused?”There is no time limit. A conversation can stay paused indefinitely until you resume or cancel it.
Can I pause multiple conversations at once?
Section titled “Can I pause multiple conversations at once?”Yes. You can pause as many conversations as you need. Each one is independent.
Is pausing the same as archiving?
Section titled “Is pausing the same as archiving?”No. Archiving removes a completed conversation from your active view. Pausing pauses an in-progress conversation that you intend to return to.