Agent Identity
How the assistant presents itself in emails and calendar events.
The assistant has a consistent identity across all communications. This page explains the default identity and customization options.
Default identity
Section titled “Default identity”By default, the assistant uses these identifiers:
| Element | Value |
|---|---|
| Display name | SkipUp |
| Short name (in signatures) | Skip |
| Email address | [email protected] |
Default signature format
Section titled “Default signature format”Emails from the assistant include this signature:
Best,Skip
--SkipUp | AI follow-up and scheduling assistantThe signature is appended to all outgoing emails from the assistant.
Agent Customization (Pro add-on)
Section titled “Agent Customization (Pro add-on)”Pro subscribers can purchase the Agent Customization add-on ($199/month) to white-label the assistant with your own branding.
Customization options
Section titled “Customization options”| Element | Example |
|---|---|
| Custom display name | ”Ava from AcmeCorp” |
| Custom short name | ”Ava” |
| Custom email handle | [email protected] |
| Custom signature | Branded signature text |
When customization is useful
Section titled “When customization is useful”- Brand consistency — Present a unified experience to external contacts
- Agency use — Schedule on behalf of clients with their branding
- Partner integrations — Integrate scheduling seamlessly with your product
To configure your agent identity:
- Subscribe to the Agent Customization add-on (available during Pro checkout or from the Meeting Agent settings page)
- Go to Settings > Meeting Agent
- Set your display name, short name, email handle, and signature
- Use the email preview to see how messages will appear to external contacts
- Click Update Agent to save
Identity in calendar events
Section titled “Identity in calendar events”The assistant’s identity also appears in calendar events:
- Organizer name — Shows the display name (default: SkipUp)
- Organizer email — Shows the email address (default: [email protected])
With the Agent Customization add-on, these reflect your custom configuration.
Frequently asked questions
Section titled “Frequently asked questions”Can I change the assistant’s name myself?
Section titled “Can I change the assistant’s name myself?”Yes — with the Agent Customization add-on. Go to Settings > Meeting Agent to configure your custom identity. The add-on is available to Pro subscribers for $199/month.
Will recipients know it’s an AI?
Section titled “Will recipients know it’s an AI?”The default signature mentions “AI follow-up and scheduling assistant.” With customization, you control what the signature says.
Can I use my own email domain?
Section titled “Can I use my own email domain?”Email handles use the @skipup.co domain. Custom domains are not currently supported.